Support

We aim to reply within two business days.

Email support@randomtuesday.app. A real person reads it. To help us answer quickly, tell us which app you're using, your device and OS version, and what you expected to happen.

PadPing

Do I need an account?

No. PadPing has no accounts and no sign-in. Everything is stored on your device.

Where is my data kept?

On your phone. We don't run a server that holds it, which also means we can't recover it for you — see the next question.

What happens if I delete the app or lose my phone?

The data stored on that device goes with it. Device-level backups may preserve it depending on your settings, but we can't restore anything from our side. If your maintenance history matters to you, keep a copy of the important dates somewhere else too.

Why isn't a task I expected in my list?

PadPing only includes maintenance where skipping it leads to a real cost, and it won't invent equipment you might not own. If you answered the home questions quickly or skipped them, some tasks stay hidden until we know they apply. You can add any task yourself.

I'm not getting reminders

Check that notifications are allowed for PadPing in your device settings. If they are and reminders still aren't arriving, email us with your device and OS version.

Reporting a bug

Send us what you did, what happened, and what you expected instead. Screenshots help. If the app crashed, tell us what screen you were on.

Security

If you believe you've found a security issue in one of our apps or on this site, email security@randomtuesday.app with the details. Please give us a reasonable chance to fix it before disclosing it publicly. We'll acknowledge your report and keep you posted on the fix.